Welcome to ByteTorque!
I’m Lee Swire, and I’m thrilled to have you here. ByteTorque is where my passions and work intersect, whether I talk about the current trends in the Contact Centre space or how I try to save electronics from going in the bin this is a space to explore the fascinating blend of innovation, creativity, and problem-solving that drives everything I do.
By day, I lead a global contact centre practice, helping businesses leverage cutting-edge technologies to deliver seamless customer experiences. With years of expertise in platforms like Genesys Cloud, I dive deep into the ever-evolving world of contact centre solutions, sharing insights, strategies, and trends that shape the future of this vital industry.
By night (and weekends), I’m a hands-on tech enthusiast and car aficionado. Whether I’m diagnosing a IT problem that’s bugging me in my home lab, exploring the latest in the automotive world and dreaming of my next car, or rolling up my sleeves for a DIY electronics repair project, I’m all about understanding how things work and making them better. And yes, you’ll probably hear about my golden cockapoo, Winnie, along the way — she’s a key part of the team!
ByteTorque is more than a blog; it’s a journey. Here, you’ll find:
- In-depth articles and practical advice on contact centre technologies.
- Stories and tips from my adventures in electronics repair and tech projects.
- A touch of automotive passion, from car tech to simple repairs.
- Personal insights and reflections on the intersection of technology and everyday life.
Whether you’re a fellow tech enthusiast, a contact centre professional, or simply curious about what makes things tick, ByteTorque offers a little something for everyone. Let’s geek out together, share ideas, and build a community where technology, creativity, and passion come to life.
Thanks for joining me — and welcome to the ByteTorque family!
